APR Telecoms are seeking to fill the following vacancies:

2 Full Time (35 hr week) Trainee Office Administrators
educated to GCSE Grade A/B or A level

• One position to assist in the daily running of our busy Service Department. The ideal candidate will be required to provide general administration duties, possess an excellent telephone manner, have good IT skills including Microsoft word, Excel and Outlook and feel confident to provide a high level of customer service.

• One position to cover Maternity Leave, (with a view to long term) to provide additional support in the daily running of our Accounts department. This position offers a variety of office duties and the ideal candidate will be required to possess good organisation and administrative skills and provide support with credit control.

Only apply if you are:

• Self motivated and conscientious
• Reliable and enthusiastic
• Confident with a thorough, accurate approach to your work

The above positions provide an excellent remuneration package with all the rewards that an industry leading company can provide. Please apply in writing (hand written) stating clearly which post you are interested in with c.v., qualifications and any work experience you may have, along with salary expectations. Mrs B J Rackham, APR Telecoms Ltd, Appointment House, Philip Ford Way Silfield Way, Wymondham, NR18 9AQ.
We regret only short-listed candidates will be contacted

NO AGENCIES PLEASE

Information flow is one of the most important parts of modern business, whether its emails or telephone calls, therefore you need to make sure your network is not letting you down.

Most networks start off fresh, but soon they become tired, sluggish and difficult to manage as the cabinet overheats, the patch panels become spaghetti junction. Soon you put off simple things like moving staff around the office because nobody understands the network configurations.

If you would like to make sure that your network is designed to meet the demands of a busy office then APR Telecoms can help with the design, implementation, testing or surveying.  

Our engineers and Project managers provide a fully scalable service to make sure that you have the right network for both data and voice across wide or local networks.  We specify and use the leading manufacturers and to maintain integrity across the design will ensure that patch panels, cable, faceplates, and modules are sourced from the same manufacturer.

As part of the process we will consider the best cabinet design for your location taking into consideration location, heat build-up and noise as we can source acoustic cabinets and special designs to suit almost any situation.

So whether you need to rationalise the voice and data network, add additional points, upgrade the existing data or want to connect the estate using fibre, take the time to speak with one of our team - it will save time and aggravation.
 

Matthew Coe

Head of Account Management

Maintenance & Support

Why have system maintenance?

• It helps with budgets. No costly unplanned system crashes when parts go wrong.
•  Peace of mind that your system will be up and running quickly should something go wrong.
•  No waiting for an engineer to become available, our maintenance customers get priority visits.
• Phone support for minor fixes, talk through and if available remote login.

Try turning your telephone system off for 10 minutes and see the impact it has on staff and customers.

APR Telecoms provides a 24/7/365 service for all our maintenance customers and with 4 different levels of cover, there is a budget to fit all your needs.

Ensure you are getting the most out of your system with a Premier Contract, which will include a Project Managers visit once a year to review your setup and configuration.

Our engineers are technically skilled and focus on customer service during maintenance duties as it is important you know we care about getting the problem fixed.

Your investment of time and money into the telephone system can only be protected with a good maintenance agreement. Why not take the time to discuss how we can better protect your investment.

Matthew Coe

Head of Account Management

The Benefits of Upgrading

RedDOT is a global supplier of heating and air conditioning systems, components, and aftermarket parts for heavy-duty vehicles and equipment. RedDOT's customers include: JCB; CAT; Atlas Copco; Volvo Construction; MACH trucks; to name but a few and have also fulfilled orders from the UK and USA Military.

After many years of using the Samsung Compact II telephone system, maintained by APR, James Irvine from RedDOT Europe in Ipswich, finally reached the point where the company's growth required a more capable, scalable platform.

"It was an easy choice for us to call APR. They have supported our telecoms for years with great service, which included a regular visit from our account manager. I reviewed the specifications of the new Officeserv 7200s and was impressed with how much more it could do it help to deliver actual benefits to our clients and staff." James Irvine, RedDOT Europe.

The solution provided was an IP enabled Samsung Officeserv 7200s with voicemail to email, Connect Executive, Xchange, and using some IP handsets for remote areas served by a wireless Cat5 bridge, along with retaining the existing digital handsets it was a real cost effective hybrid.

"With the range of products and manufacturers in the market place, it is important that we deliver a clear, truthful analysis of the customers' requirements and then set about fulfilling those needs quickly and efficiently" Matt Coe, Head of Account Management, APR Telecoms Ltd.

The Xchange product allowed RedDOT Europe to have presence management across the site along with integrated Outlook. With this installed, staff would be able to re-act more efficiently to clients calling in, along with finding contact details across multiple databases and dialling customers more efficiently.

The Connect Executive licenses provided key personnel with the ability to take calls on their mobiles, ensuring that every client who needed them got through first time.

"A big thank you to the APR engineering team and project managers, who made sure the system was delivered on time and to budget. One of the biggest concerns when undertaking these projects is the impact and cost to the business, so you hold off as long as you can. With APR there was no need - their guys are real professionals, so downtime was really minimal." James Irvine

APR Telecoms has been providing telephone systems since 1994 and has established itself as a reliable, professional organisation capable of delivering both large and small projects with the same attention to detail and dedication to achieving the right result for the end user.

Network savings and services

There are few things in business that truly give you something for nothing, that light in the darkness - but here is a range of products and services that can genuinely provide savings and improved performance for your business, without having to spend any money.

Unlike many of our competitors any savings we can identify are 100% kept by you - FREE!

Spend on landline calls is part of the unbudgeted spend in any business. If you would like to improve your bottom line at this time of year then here is a quick and easy way to achieve some success.

Our partner, Swains Voice & Data are one of the regions great success stories, passing more than 8 million business voice minutes per month. This provides your business a great platform to ensure that your business calls get through first time, everytime.

As well as providing cost savings on legacy services such as calls and lines, your business can also benefit from other services such as:

Virtual Numbers - Providing a quick effective business continuity, disaster recovery service.

IPdN trunks - Cost effective alternative to traditional digital line connections

Fraud Alerting - Could save you thousands

Non-geographic Numbers - Great for marketing and reporting

Bespoke Billing - Broken down and presented the way you want it for your business.

24/7 Fault Handling - Real people providing real help and support when you need it.

Hosted VoIP - Flexible working and business continuity for end users

Data Networks - Make sure your expensive data network is being used efficiently with voice and data integration.

You can benefit from at least one of the products above and by implementing several you can deliver a real benefit to how your company works.

Call me and see how I can help your business regain some control over its telecoms spend, and maybe a better way to use your telephones to unlock your future growth.

Matthew Coe
Head of Account Management

It is not just small businesses that can let technology pass them by, some of the biggest companies in the world have failed to take the time to listen and embrace the changes that can help their business. Kodak is possibly the best example.

I want to help your business succeed and grow by introducing new ideas into your business model, by implementing new technologies that will make your telephone system a valuable asset for doing and keeping business. Henley Management Institute discovered that 60% of companies that experienced a loss of normal telecoms for a period of 10 days ceased trading.

Older, legacy, telephone systems have a technology life of about 5 to 7 years; most modern platforms have an extended 7-10year life due to the flexibility designed into a modern system. You have probably changed your mobile phone several times over the life of your telephone system - when did you last review your telephone system and make sure it is still working for the business and not against it.

Many of the technologies previously available only to large companies are now affordable for smaller companies. As customers become more demanding, business needs to evolve to meet those expectations and if you do not your competitors will.

Some of the benefits are:

Call twinning
Queue Management
Unified Communications
Remote/Home working
Call Centre Reporting and Management
Presence Management

If your telephone system is more than 7 years old then your business needs to make a serious commitment to upgrading or replacing, to avoid being left behind by competitors who have already implemented changes to help their staff work smarter and improve customer service.

Your telephone system is the heart of your business with new and existing customers spending key moments doing business on the phone.

To help you make the right choice please take time to arrange a review so that I can better advise you of how your company could benefit from upgrading or replacing your telephone system.

Matthew Coe

Head of Account Management

Over the last couple of months I have been looking at ways  APR Telecoms can unlock our future growth. It occurred to me that our customers may not be fully aware of all the products and services that APR Telecoms can provide to help unlock growth.

Some of our customers currently have all of our services and from all here at APR, I would like to thank you for your business. However many of you currently only benefit from a single product, I think you can achieve so much more by letting me take better care of you.

Therefore, over the next couple of weeks I would like to invite you to open up my small gift to you. Each one will give you a better insight into how I can help your business reduce costs, have more time with family and relax knowing there is one less thing for you to deal with.

My emails will cover:

Telephone systems

Landline services

Cabling/Infrastructure

Maintenance and Support

Apps and software

I have an extensive demonstration suite here at Appointment House and would welcome the opportunity to show you around our newly decorated offices to discuss how I can further help your business unlock growth for the future.

Matthew Coe

Head of Account Management

The clocks go back one hour on the 30th October which will impact on your Night time change over. Here are some simple instructions to help change the times on your Samsung Telephone.

Changing the time & date on the entire Telephone system can be done from any Samsung handset with a digital display and it changes all the phones at the same time.

Leave the handset in the cradle and proceed as follows:

Press TRSF (Or the button with two handsets facing each other on the black & silver handsets above the red key)

Dial 200

Dial 1234 (or your four digit passcode if you have changed it)

Press VOL+ (This will enable programming)

Press Speaker (Or the blue key)

Dial 505 (MMC for Date & Time)

Dial (copy date as shown on top line of display then the correct time using the codes below *.

NB you must use a leading "O" if appropriate) - WMMDDYY-HHMM will be displayed. You need to overwrite the codes with the correct data, for example if it is Monday October 31st 2011 at 9.00 you input 11031110900. 

*W = Weekday 0-6 (0:Sun, 1:Mon, etc)

*MM = Month 01-12

*DD = Date 01-31

*YY = Year 00-99 (1990-2089)

*HH = Hour 00-23

*MM = Minute 00-59

Press Speaker ( or the blue key)

Dial 200

Press VOL+ (This will disable programming)

Press TRSF

Any problems call APR Telecoms on 01953 713333 option 1 and the Maintenance team will be pleased to help.  

LMC Partnership was established in 2002 in Dereham, Norfolk, to meet a need for a specialist practice to act in the capacity of Alternative Procurement consultants and Partnering Advisors.  Its staff offers strategic management and financial advice to clients, amongst which are several housing associations and city, borough and county councils.  The Partnership's sustained growth has necessitated a recent office expansion.

LMC Partnership selected APR Telecoms, one of East Anglia's leading telecommunications equipment suppliers and maintainers, to carry out the installation of an expanded telecoms system, and to overhaul its IT systems.  APR Telecoms has an enviable reputation, supported as it is by highly competent teams of customer service personnel and qualified service engineers.  It is a Platinum Certified partner of Samsung Business Communications; solving telecommunications problems is one of the APR Group's strengths.

Andy Rackham, Managing Director at APR Telecoms commented:  "We were called in to discuss the Partnership's telecom and IT needs, which we did in detail and at great length, taking into account both their immediate and future requirements.  This consultation period is a most important part of the exercise.

"We identified the scalable and IP-capable Samsung officeserv7030, with integral voicemail that allows callers to leave messages for their dedicated consultant, as the telecommunications system that would most exactly meet their needs.  We also brought to their attention the fact that they were paying far too much for their calls and line rental.  Now transferred to APR, LMC is experiencing a saving of 40% on their past bills."

Andy went on to say: "While we were undertaking this exercise, we transferred LMC's web hosting and supplied them with an infinitely better Firewall and web monitoring package."

A spokesperson from LMC commented:  "Everyone within APR whom we have dealt with have been most accommodating and professional in their approach.  It's good to have direct contact with someone local."