Telephone systems are no longer just a way to make and receive calls. Our call reporting products give our clients the real-time information they need to make better and faster resourcing decisions, scale their organisation and deliver an even better experience to valued callers.
Samsung Call Reporting is a system designed to maximise the use of Staff, Telephony and IT resources. You can build your own report which will provide detailed analysis which will enable you to:
- Verify call costs.
- Calculate call handling capacity and missed calls.
- Manage your staff effectively during peak or slow periods.
- Create concise billing information for specific campaigns, individual extensions and groups.
- Create automated or on-demand reports in standardised Excel, Word, HTML and E-mail formats.
Samsung Instant Reporting can effectively monitor an unlimited number of sites centrally. The software allows alarm thresholds to be set for data that is being displayed on a wallboard to maximise control and can be set to trigger weekdays and or weekends. The system can be used as a standalone application or in conjunction with Call Recording.