Level 4 (Premier Plus)

A fault may be reported 24 hours a day 7 days a week and Openreach will begin work on it straight away.

Openreach aim, with best endeavours, to complete the repair within 6 working hours. Exchange faults and repeat/intermittent faults are excluded from the 6 hour repair

Level 3 (Premier)

A fault may be reported at any time however Openreach will only work on the fault 07.00- 21.00 Monday to Friday and 08.00-18.00 on Saturday and Sunday, including Bank and Public Holidays. Openreach aim, with best endeavours, to complete the repair by the end of the next half working day. For example a fault reported before 13:00 will be cleared same day. Any fault reported after 13:00 will be cleared by 13:00 the next working day

Level 2 Enhanced (Standard)

This is the standard care level on all business grade analogue and ISDN products. It allows a fault to be reported on at any time, however Openreach will only pick up the fault and begin working on it between 08:00 and 17:00 Monday to Friday (excluding Bank and Public Holidays).

Openreach aim, with best endeavours, to complete the repair by the end of the next working day. For example a fault reported on Monday will be cleared by the end of Tuesday.

Level 1

This is the basic level of cover, which is not chargeable. A fault may be reported at any time, however Openreach will only pick up the fault and begin working on it between 08:00 and 17:00 Monday to Friday (excluding Bank and Public Holidays) Openreach aim, with best endeavours, to complete by end of next working day plus one day. For example a fault reported on Monday will be cleared by the end of Wednesday.

Care Level

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TestimonialsWe have been a customer of yours for the last 15 of years and have taken great pleasure in telling other telecoms company who call me that we have a very long and happy arrangement with another local, family business who takes good care of all our requirements. That usually ends the conversation!

Amanda Periam
Barford Hire LTD

TestimonialsBritannia Fire Ltd have used APR Telecoms for several years now, we have always found them to be very professional and their helpline staff are always extremely helpful solving our issues with accessing or managing our telephone system. We hope to continue working with them for many years to come.

Karen Harvey
Britannia Fire Ltd