Andy Rackham

Andy Rackham

Managing Director

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“If a job is worth doing, it must be done well.”

The value of doing a job well was taught to me throughout my upbringing and engineering apprenticeship. The mid-80’s saw a career change for myself into Telecoms and by 1994 I had founded APR Telecoms, very much with the continuation of the same ethos “every job, large or small, must be done well and to the best of one’s abilities.”

I am very much a family man, my other interests are Norwich City and Jaguar but nothing comes close to the joy of being a Grandad.

Beverley Rackham

Beverley Rackham

Director

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I have been working within APR Telecoms since July 1994 providing support for the HR, finance and administration team. My day is kept varied, interesting and immensely busy being responsible for all invoicing and credit control.

A keen interest in health and fitness has inspired me to complete many half marathons, giving me the confidence to take part in the London Marathon, twice!

Completing an NLP Diploma opens your mind and encourages you to improve yourself and helps you achieve specific goals and results……. a course I would recommend to anyone!

Martin Leonard

Martin Leonard

Director

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I’ve been in B2B sales all my working life, having cut my teeth in our family photocopier business in the mid-80’s. After the family business was sold I decided on a career change and therefore moved into the Telephony industry in the early 90’s. I have been supplying Samsung telephony solutions throughout East Anglia since 1998. My decision to join the team was easy as customer care is recognised as the single most important factor in APR Telecoms success. Outside of work my spare time is spent with my family and friends and running my son’s local football club.

Service Team

Michael Leeds

Michael Leeds

Operations Manager

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I joined APR Telecoms in 2002 and have been the Operations Manager since 2007. I oversee the engineering, project management and wholesale teams along with supporting the whole business in its day to day function. My aim is to provide a portfolio of the best products and services possible to exceed customer expectations. Outside of work I enjoy spending time with my family and participating in sporting activities, especially cycling.
Chris Sutcliffe

Chris Sutcliffe

Operations Co-ordinator

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Having completed my apprenticeship with APR Telecoms, I have progressed through to Chief Tech and have taken up permanent residence in the Service department as part of the Project Management team. 2009 saw me become the winner of the prestigious Samsung UK Engineer of the Year award and gain LEGENDARY status. Playing and watching Football are among my interests. I’m an unbiased Liverpool fan.
Sean Allen

Sean Allen

Operations Co-ordinator

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My role is to ensure the smooth operation and co-ordination of the Service department whilst also providing Project Management of customer orders. When required my experience can also provide assistance and support to my other colleagues. Outside of work I spend as much time with my family as I can and “occasionally” watch Spurs win.
Paul Ewing
Paul Ewing
Trainer

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I joined Telecoms in 2006. I support the Project Managers and conduct customer training. My years here have been varied and I have played a part in most areas of the company. Customer training is a great aspect of the job, getting out to see customers making sure they benefit from the technology they have. On the odd occasion, I get the chance to dust off my tools and help with engineering works!
Michael Hill
Michael Hill
Networks Co-ordinator

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I have been in the telecoms industry since 2009. I really enjoy the challenge of an ever developing APR Telecoms wholesale department and also getting to work with such a knowledgeable and fun group of Engineers. When not at work or spending time with my family I enjoy trying to play guitar, reading graphic novels and watching some sci-fi.
Harry Blackney
Harry Blackney
Networks Assistant Co-ordinator

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With APR Telecoms being my first job within the telecommunications, it would be fair for me to say that there is a lot to learn. Whilst working within the networking team, I’m able to learn off of Michael, the senior network coordinator, as well as the very knowledgeable engineers that are on site. Bringing these aspects together, I hope I am able to learn the role well and the industry on a whole. Outside of the office, I enjoy watching football, as well as any movies that are remotely sci-fi or that includes a super hero of some sort.
Ian Robinson
Ian Robinson
Senior Telecoms Engineer

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I joined APR Telecoms in January 2007 as a Trainee Engineer. Over the years, my role has changed a great deal as the company has expanded. I am part of a team that is responsible for the day to day running of the service department. I am also responsible for maintaining our stock levels and making sure all parts and equipment are ready for each job. Away from work I spend time with my family and enjoy a kick about on a Saturday afternoon.
Steven Waters
Steven Waters
Senior Telecoms Engineer

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I joined APR Telecoms in 2006 and I am now an APR Telecoms veteran. My role in the company involves managing the support queue, chargeable orders, logistics within the operations department, stock control and keeping the engineers calendars busy. It’s a challenging role but giving our customers first class service is very rewarding.
Matt Roebuck
Matt Roebuck
Senior Telecoms Engineer

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I started at APR Telecoms in 2009 after working at a previous telecoms company for 8 years. Since being at APR Telecoms I have gained qualifications in Samsung and Panasonic products. I have also completed the Samsung SCMC course and Wireless LAN installation course. My day to day workings within the company cover a wide range of skills involving new system installations and system upgrades, to maintaining our customer base or carrying out new CAT 5 or CAT 6 cabling installations.

Outside of work, I enjoy spending time with my wife and children and trips away with the lads. My interests are football and golf (and any other sports to be honest). I am also part owner of a racing greyhound called ’Lads on Tour’.

Ben Purt
Ben Purt
Voice and Data Engineer

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My name’s Ben. I’m a time traveller from the year 1984. I enjoy a varied role at APR Telecoms installing and maintaining IP Cortex and Samsung telephone systems, CTI applications and the configurations of the networks they operate on. I also help out with the running of our in house IT servers, networks and database development. My hobbies are football, gadgets, eating sausage rolls and the works of Arnold Schwarzenegger, but most importantly spending time with my family.
Tim Champion
Tim Champion
Voice and Data Engineer

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Strong general IT background developed from grass roots beginnings in desktop support that led to 10 years as a high school IT manager. An interest in emerging communications technology led me into telecoms, specifically IP-based systems that integrate well into IT infrastructures. I enjoy learning new technologies and acquiring new skill-sets.

Personally, I enjoy family life and have 4 children and two grandchildren. I have keen interest in gardening and horticulture that I try to balance with an engrained petrol head streak that I just can’t shake!

Ashley Cotton
Ashley Cotton
Trainee Engineer

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I am a trainee engineer and I am enjoying the challenge of developing in an exciting industry. I’m looking forward to becoming a fully qualified engineer and being able to complete jobs to the highest standard, whilst providing excellent customer service. When I’m not working I enjoy playing sport, I currently play rugby for Thetford RFC during the winter months and cricket for Diss CC during the summer.
James Roberts
James Roberts
Trainee Engineer

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I joined the APR team in September 2016. I am a NEC certified PBX engineer and I am proficient in network cabling and telecoms cabling. I joined APR with a view to expand my skill set and develop my career. In my spare time I enjoy socialising with friends and going to the cinema.”
John Lord
John Lord
Voice and Data Engineer

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I am a keen telecoms engineer, always striving to learn new skills and add to my current skillset.

As the industry is always moving forwards, it is always providing new systems and technology to learn and master which keeps me on my toes.

Outside of work I spend a lot of time with my friends and family, or taking the dog on adventures around Norfolk.

Peter Yaxley
Peter Yaxley
Customer Order Co-Ordinator

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I joined APR Telecoms in December 2016. My role at APR Telecoms is to process the orders that come through and to book visits for the engineers, I have always had an interest in technology. Outside of work I like to Kayak, and also like to do Krav Maga.

Administrative Team

Sharon Gardener
Sharon Gardener
Management Accountant

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I joined APR Telecoms at the beginning of 2003 and have a varied role mainly completing management accounts, payroll and VAT returns. I enjoy working with figures but when I am not number crunching, my interests outside of work include cycling, cinema and watching football (Norwich of course but I also follow Spurs).
Kylie Maynard
Kylie Maynard
Administrative Assistant

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I’ve been working with the mad bunch at APR Telecoms since 2007. Right-hand lady to Beverley, I get my teeth stuck into processing orders, accounts queries and other office duties. Out of work, I love spending time in the sunshine and having fun with my partner and children.
Angela Moloney
Angela Moloney
Administrative Assistant

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I joined APR Telecoms in 2016. My role includes credit control, processing orders and invoicing. In my spare time, my passion is gardening and I also enjoy body combat to keep fit.
Julie Holland
Julie Holland
Administrative Assistant

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I have just become a new member of the admin team. I have been working in offices for over 30 years and I am really looking forward to the new challenges ahead with the company. I live in Wymondham with my Partner Kevin (husband to be) and my little dog Charlie Jack.

Sales Team

Matthew Coe
Matthew Coe
Senior Account & New Business Executive

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I have gained a vast experience working in this industry from the late 90’s to enable me to recommend the best telecoms solutions for the variety of businesses we deal with. My philosophy is based on all companies needing some form of telephony but all have different requirements. In today’s marketplace an understanding of connectivity, user’s needs, beneficial applications and relevant technologies, is crucial to piece together the overall package. All this makes for a very interesting, varied and enjoyable role at APR Telecoms.
Keith Hobson
Keith Hobson
Senior Account & New Business Executive

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I moved to Norfolk in early 2000 and started with APR Telecoms on my 24th birthday. Since then, I have seen monumental changes in the industry. One of the toughest challenges is keeping abreast of all the developments. There are now so many different approaches and methods to give clients the right solution that you have to be extremely detailed and knowledgeable.

I count myself as one of the fortunate people that is lucky enough to enjoy what they do. I work in an ever changing industry with great people and for a company with an enviable reputation. Every day is different and I get to see how so many different industries work.

I have 2 teenage sons to keep me on my toes. In my spare time, I enjoy watching my boys play rugby and anything to do with sport on the TV. I play football part time with occasional games of badminton and table tennis.

Jonathan
Jonathan Strowlger
Customer Account Executive

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Having been in the industry since the change from analogue to digital back in the late 90’s, I have seen the vast changes in the telecommunications landscape.

Gaining an experience within mobile, fixed line and unified communications, this enable me to call upon my experience and knowledge to give customers a bespoke solution to their individual requirements.

It is great working for an organisation with both a solid and progressive reputation within a dynamic and ever changing industry.

In my spare time I enjoy spending time with my wife and 3 children, I am a keen runner and sports fan following Norwich City FC.

Marketing & Sales Support Team

Adrian Hallam
Adrian Hallam
Telemarketing & Accounts Team Leader

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I joined APR Telecoms in June 2015 having decided to leave the corporate world of BT PLC where I had spent nearly 20 great years within various B2B Sales roles – in particular managing multi-function Inbound and Outbound Sales and Service Contact Centres.

My role here has evolved in a short time and I am now primarily responsible for Wholesale Network Sales along with managing the Sales Support Team. Being so close to our customers and seeing the impact of how we have helped them is a real benefit, together with working for a company that prides itself on the service it delivers to the local business community.

Alison Scales
Alison Scales
Network Sales

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Having started my career with APR Telecoms in 2002 I have held a variety of roles within the company over the years. My current responsibilities are as both customer service and network sales to develop our wholesale network division.

I am passionate about customer service and like to ensure that I provide the best service possible to our customers. I am office based, so I am only a phone call away to ensure prompt and friendly service for all of your network requirements.

Outside of work I am married to Ian and have two sons and a cat called Sooty. I am a Norwich City season ticket holder, enjoy holidays with my family, cycling and walking in the lovely Norfolk countryside.

I have 2 teenage sons to keep me on my toes. In my spare time, I enjoy watching my boys play rugby and anything to do with sport on the TV. I play football part time with occasional games of badminton and table tennis.

Michael Stubbs
Michael Stubbs
Telemarketing Operative

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I re-joined APR Telecoms in Nov 2016 as part of the Sales Support Team, having been away for a year exploring another career following my first stint with the company. Like several others that have returned I realised it is a great company to work for.

I enjoy the challenge of seeking out new business whilst also keeping our existing customers up to date with the ever changing technology in the telecoms world.

Outside of work I play for a local premier league pool team and love a game of snooker.

Denise Lilley-Phillips
Denise Lilley-Phillips
Telemarketing Operative

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I have returned to APR Telecoms after having the most wonderful adventure in New Zealand for 10 years. I have been in Sales Support and an Account Manager for most of my working time. I would like to help you with your communication needs.

Outside of work I enjoy spending time with my family, and participating in sporting activities especially cycling.

Sharen Watts
Sharen Watts
Sales Administrator

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I have been an administrator to the Sales Team since 2010. I am responsible for answering the phones, producing quotes and sending EchoSign documents to our customers. My hobbies include travelling and horse riding.

Company Mascots

Harley
Harley

I love to come to work with my dad, I sit in the basket and never misbehave. I love to meet all of dad’s visitors, waggle my tail and get lots of fuss.

Hudson
Hudson

Regrettably, Hudson is no longer with us. He came to our offices, along with Harley, for seven years and was met and fussed over by many visitors. He was a character, loved by all and so sadly missed.

Nearly
Nearly

Hudson was my brother and when he died Mum and Dad gave me a home. They’re really great and bring me to work every day, where I get to meet lots of nice people, Harley is real cool too.