Any currently installed Samsung Reporting package can easily be upgraded to Samsung Call Recording. There are many benefits to organisations using this Call Recording package including:

  • Helps resolving disputes.
  • Telesales and marketing training.
  • Confirming quantities and specifications of verbal orders taken over the phone.
  • Staff protection from abuse.
  • Litigation purposes.
  • Monitoring staff performance.

Monitoring customer care.

Why choose Samsung Call Recording?

The system is easy, comprehensive and safe. The call is recorded from the time it arrives at the system including the on hold and transfer period. It is easily scalable and cost effective, from just a few users to many hundreds. Recordings can easily be found through multiple search criterias and e-mailed direct from the playback screen.

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TestimonialsWe have always been very pleased with the service that APR Telecoms provide. They are helpful without being intrusive and offer a competitive package.

Sonia Nelson
Eaton Veterinary Practice

TestimonialsSince the work on our Children’s centre was complete in 2011 we have worked with APR Telecoms at our adult centre, Ella Road and our new head office on St Leonards Road. The engineers who visit us have always been a joy to work with. I know we will get a quick response to any issue we have and they have always been happy to answer my, sometimes daft, questions. Due to the nature of the work we do, with children and adults with disabilities, it is vital to have reliable communication and APR Telecoms provide us with that.

Rachel Hogg
The Hamlet